GlowLab.pk Policies & FAQs

Return Policy

At GlowLab, customer satisfaction is our priority. Due to the hygienic nature of skincare products, we only accept returns in the following cases:

  • You received the wrong product.
  • Your order arrived damaged or defective.
  • An item is missing from your order.

To request a return, please contact us within 48 hours of receiving your order. Include your order number, clear photos of the product and packaging, and a brief description of the issue.

Returned products must be unused, unopened, and in their original packaging.

Non-Returnable Items

  • Opened or used skincare products.
  • Products purchased during clearance or promotional sales (unless received damaged or incorrect).
  • Products damaged due to misuse or improper storage.

If the error was on our part, GlowLab will cover the return shipping cost.

Privacy Policy

GlowLab values your privacy and is committed to protecting your personal information.

Information We Collect

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by trusted payment providers)

How We Use Your Information

  • To process and deliver your order.
  • To provide customer support.
  • To improve our products and website.
  • To send order updates and promotional offers (only if you choose to receive them).

We do not sell or rent your personal information to third parties.

We may use cookies to improve your browsing experience and website performance.

By using GlowLab.pk, you agree to this Privacy Policy.

Refund Policy

Refunds are only issued after our team reviews and approves the reported issue.

You may qualify for a refund if:

  • You received the wrong product.
  • Your product arrived damaged.
  • Your order cannot be fulfilled after payment.

Refunds are not available for:

  • Opened or used products.
  • Skin reactions due to individual sensitivities. We recommend performing a patch test before first use.
  • Change of mind after the order has been delivered.

Approved refunds are processed within 7–10 business days through the original payment method or bank transfer, depending on the payment method used.

Shipping charges are non-refundable unless the error was made by GlowLab.

Shipping Policy

GlowLab currently delivers across Pakistan.

Order Processing

  • Orders are processed within 1–2 business days.
  • Orders placed on weekends or public holidays are processed on the next business day.

Estimated Delivery Time

  • Major cities: 2–4 business days
  • Remote areas: 3–7 business days

Delivery times may vary during sales, holidays, or due to courier delays.

Shipping charges are displayed during checkout. Free shipping offers may be available during selected promotions.

Once your order has been dispatched, tracking information will be shared via SMS, email, or WhatsApp (where applicable).

Please ensure your delivery address and contact number are correct before placing your order.

Terms & Conditions

By using GlowLab.pk, you agree to these Terms & Conditions.

  • All prices are listed in Pakistani Rupees (PKR) and may change without prior notice.
  • We strive to ensure product descriptions and images are accurate; however, packaging may vary slightly.
  • GlowLab reserves the right to cancel or refuse any order due to pricing errors, suspected fraud, or product unavailability.
  • Our products are intended for external use only.
  • Individual skincare results vary depending on skin type and usage.
  • Always perform a patch test before using any new skincare product.
  • GlowLab is not responsible for adverse reactions resulting from improper use or failure to follow product instructions.
  • All website content, including logos, images, product names, graphics, and text, is the intellectual property of GlowLab and may not be copied or reproduced without written permission.
  • These Terms & Conditions are governed by the laws of Pakistan.

Frequently Asked Questions (FAQs)

1. Do you deliver all over Pakistan?
Yes, we deliver nationwide.

2. How long does delivery take?
Major cities: 2–4 business days. Remote areas: 3–7 business days.

3. How can I track my order?
Tracking details are shared once your order has been dispatched.

4. Can I return a product?
Returns are accepted only if you receive the wrong, damaged, or defective product. Contact us within 48 hours of delivery.

5. Do you offer refunds?
Yes, for approved cases covered under our Refund Policy.

6. Are GlowLab products suitable for sensitive skin?
Our products are formulated with skin compatibility in mind, but every skin is different. We recommend performing a patch test before first use.

7. Can I cancel my order?
Please contact us immediately. Orders that have already been dispatched cannot be cancelled.

8. How can I contact GlowLab?
You can reach our customer support through the contact details provided on GlowLab.pk or via our official social media pages.

CONTACT & ADDRESS:

03152333272 - 5D 9/1 Nazimabad Karachi Pakistan